QUESTIONSooooClick the question to have the answer

1.What does pairing mean?

2. What does Bluetooth A2DP profile mean?

3. What does Multi-point mean?
4. How do I pair my SuperTooth ONE with a Bluetooth mobile phone?
5. How do I pair my SuperTooth ONE with my two Bluetooth phones to use multi-point function?
6. Both phones are connected with my SuperTooth ONE. Is one priority?
7. How can I swap the primary and secondary phones?
8. Do I need to pair my SuperTooth ONE with my mobile phone after disconnection?
9. I have followed the instructions to pair my SuperTooth ONE but it doesn’t work – why?
10. When pairing, what is the password / pin code for the SuperTooth ONE?
11. Can the pin code 0000 be changed when pairing to the SuperTooth ONE?
12. How can I reset the SuperTooth ONE?
13. My mobile phone is paired with my SuperTooth ONE, but I can’t hear any sound in the hands free kit speaker. Why is this?
14. How many Bluetooth phones can I pair with my SuperTooth ONE?
15. How many Bluetooth phones can be connected simultaneously with my SuperTooth ONE?
16. When using my SuperTooth ONE, the sound becomes less clear or low-quality. Why is this?
17. Does my Supertooth Voice support “voice dialling” function?
18.Is the SuperTooth ONE compatible with “automatic answer” function?
19. « Voice dialing » function is not 100% efficient, why?
20. How do I know when the SuperTooth ONE is running out of battery and needs to be re-charged?
21. While charging my SuperTooth ONE, how do I know when the battery is fully charged?
22.While having a phone call via my SuperTooth ONE, can I transfer audio to my mobile phone without having to hang up?
23. While having a phone call via the mobile phone paired with the SuperTooth ONE, can the audio be transferred to the SuperTooth ONE without having to hang up?
24. Can I pick up an incoming call via voice answer function?
25. How do I enable « Voice answer » function?
26. How do I disable « Voice answer » function?
27. I say the key word but I can’t pickj up the call via the SuperTooth ONE. Why is this?
28. Two phones are paired with the same SuperTooth ONE. I enable / disable « Voice answer » function. Will this change be taken in account on both phones?
29. Can I listen to the music from the music player of my phone connected with my SuperTooth ONE?
30. One phone only is connected with the SuperTooth ONE. While listening to the music via my SuperTooth ONE, I have an incoming call on this phone. What should I do?
31. Two phones (1 and 2) are connected with the same SuperTooth ONE. While listening to the music of phone 1 via my SuperTooth ONE, I have an incoming call on phone 2. What should I do?
32. Two phones (1 and 2) are connected with the same SuperTooth ONE. While listening to the music of phone 1 via my SuperTooth ONE, I make a call on phone 2. What should I do?
33. I stream music from my phone but there is no output on my SuperTooth Disco. Why?
34. While listening to the music from my phone via my SuperTooth ONE, I can’t control volume from the connected phone. Why is this?
35. While listening to the music from my phone via my SuperTooth ONE, can I control « Play / pause » function from my SuperTooth ONE?
36. While listening to the music from my phone via my SuperTooth ONE, can I control « Previous track » / « Next track » functions from my SuperTooth ONE?
37. While listening to the music from my phone via my SuperTooth ONE, I accept an incoming call on my phone connected with my SuperTooth ONE. After hanging up, music doesn’t resume automatically. Why is this ?
38. While listening to the music from my phone via my SuperTooth ONE, I accept an incoming call on my phone connected with my SuperTooth ONE. After hanging up, the track I was listening to re-starts from the beginning instead of resuming when it was interrupted. Why is this?
39. Two phones (1 and 2) are connected with the same SuperTooth ONE. Both are in standby mode. I make a call from phone 1 or 2. Will communication be switched automatically to my SuperTooth ONE?
40. Two phones (1 and 2) are connected with the same SuperTooth ONE. Both are in standby mode. I receive a call on phone 1 or 2. Will communication be switched automatically to my SuperTooth ONE?
41. Two phones (1 and 2) are connected with the same SuperTooth ONE. I am calling with phone 1 via my SuperTooth ONE. We make a call with phone 2. What should I do?
42. Two phones (1 and 2) are connected with the same SuperTooth ONE. I am calling with phone 1 via my SuperTooth ONE. I receive a call on phone 2. What should I do?
43. Two phones (1 and 2) are connected with the same SuperTooth ONE. I am calling with phone 1 via my SuperTooth ONE. I receive a call on phone 2. I can’t use voice answer mode to pick up the second call. Why is this?
44. Two phones (1 and 2) are connected with the same SuperTooth ONE. Both are in standby mode. I click the MFB (green button) to enable voice dialling via the SuperTooth ONE. What should I do?
45. Two phones (1 and 2) are connected with the same SuperTooth ONE. Both are in standby mode. I press the MFB (green button) for 3 seconds to redial the last number dialled via the SuperTooth ONE. What should I do?/a>
46.The SuperTooth ONE was left switched on, but it doesn’t reconnect automatically with my paired phone when within Bluetooth operating range. What should I do?
47. Two phones (1 are 2) connected with the same SuperTooth ONE. We go out of the Bluetooth operating range with one of these phones. The SuperTooth ONE was left switched on, but when I come back in the Bluetooth operating range, it doesn’t reconnect automatically with the SuperTooth ONE. What should I do?
48. When my phone reconnects automatically with my SuperTooth ONE, the music player starts playing music via my SuperTooth ONE. Why is this?
49. Two phones are connected with the same SuperTooth ONE. How do I handle simultaneous calls?

 

 

 

ANSWER

1. What does pairing mean?

Pairing consists when a link or audio connection is established between the SuperTooth ONE and a mobile phone equipped with Bluetooth technology. Pairing is required only for the first connection with a mobile phone.

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2.What does Bluetooth A2DP profile mean?

A2DP (Advanced Audio Distribution Profile) is a technology allowing stereo sound to be streamed via Bluetooth from any audio source (mobile phone, PC or laptop) to a stereo speaker or headset. To do so both the source and the speaker need to support this profile.

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3. What does Multi-point mean?

The SuperTooth ONE can simultaneously connect to 2 Bluetooth devices. The SuperTooth ONE is active on both mobile phones. You can make calls, accept or reject incoming calls on any of the two phones from the SuperTooth ONE.

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4. How do I pair my SuperTooth ONE with a Bluetooth mobile phone?

This has to be done only at the first connection to a new phone.
1. From OFF, press and hold the multi-functions button (MFB) for 5 seconds, until the Bluetooth indicator blinks red/blue. The hands-free kit is in pairing mode.
2. While the kit is in pairing mode, access the Bluetooth menu of your phone. Turn on the Bluetooth function then execute a Bluetooth search, or search for devices (Refer to the mobile phone manual.)
3. When the phone displays the list of Bluetooth devices, select ST ONE.
4. When the phone asks for the password, enter 0000 and press OK. The Bluetooth Indicator blinks blue now.   

Note: Most phones automatically connect to the kit after pairing. With some phones you may need to connect manually after pairing.
Go back to: Bluetooth > Paired devices > highlight ST ONE > press Options > then press Connect.            
5. The kit is now ready to use.

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5. How do I pair my SuperTooth ONE with my two Bluetooth phones to use multi-point function?

This has to be done only at the first connection to a new phone.
1. Pair the first phone (secondary phone) (see FAQ)
2. Turn off the handsfree kit by pressing and holding the MFB until the LED flashes red.

3. Pair the second phone (primary phone) as you did for the secondary one.
4. Make sure that the last phone paired (primary phone) is connected with the kit.
5. Make sure that the first phone paired is connected with the kit.
6. The kit is ready to use.

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6. Both phones are connected with my SuperTooth ONE. Is one priority?

The SuperTooth ONE can simultaneously connect to 2 Bluetooth devices. You can use any of the two phones with a single hands-free car kit.
The last connected phone (or the last that had an active call) is set as primary and the other phone is set as secondary.
The SuperTooth ONE is active on both mobile phones.

  • Voice dial and re-dial will be done using the primary phone only. (See FAQ to swap the phones).
  • You can accept or reject calls from any of the two phones.
  • If you accept a call, that phone will become the primary phone.
  • A keypad dial will set that phone as primary.

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7. How can I swap the primary and secondary phones?

If needed, you can swap the primary and secondary phones as follows: Press and hold End/Reject Button button for 5 seconds, a beep will be heard. The secondary phone is now set as primary.

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8. Do I need to pair my SuperTooth ONE with my mobile phone after disconnection?

No, you just need to pair the SuperTooth ONE with the phone the first time you use them together.

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9. I have followed the instructions to pair my SuperTooth ONE but it doesn’t work – why?

  • Delete the actual pairing of the SuperTooth ONE in your mobile phone’s menu.
  • Switch off your phone, remove the battery for a few seconds, and then switch the mobile phone on again.
  • Reset your SuperTooth ONE (see FAQs).
  • Switch on your SuperTooth ONE.
  • Put it on pairing mode (see FAQs) and pair it from your mobile phone (refer to mobile phone user manual)

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10. When pairing, what is the password / pin code for the SuperTooth ONE?

-The Pairing Pin Code is 0000.

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11. Can the pin code 0000 be changed when pairing to the SuperTooth ONE?

No, the code 0000 is set by the SuperTooth ONE and can not be changed.

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12. How can I reset the SuperTooth ONE?

From OFF, press the « volume + » button and the green button (MFB) to switch the kit on simultaneously. Release both buttons wgen you hear some beeps. The reset of the SuperTooth ONE was successful.

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13. My mobile phone is paired with my SuperTooth ONE, but I can’t hear any sound in the hands free kit speaker. Why is this?

- Your SuperTooth ONEmust be switched on (Bluetooth indicator)
- Your SuperTooth ONE is paired but it must be connected (Bluetooth indicator steady blue while calling). If the Bluetooth indicator blinks blue while calling, click the green button on your to set connection with your paired phone (primary phone). You can also set Bluetooth connection via the Bluetooth menu of your phone (see your phone’s manual).

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14. How many Bluetooth phones can I pair with my SuperTooth ONE?

The SuperTooth ONE can be paired with up to 8 phones. An additional pairing will automatically delete the phone that has not been used for the longest time. Only 2 out of these 8 phones can be connected simultaneously with the SuperTooth ONE.
. You can easily switch to any of the paired phones by:

  1. Disconnecting the currently used phone using the “Active devices” in the Bluetooth menu of that mobile phone.
  1. Connecting to the wanted phone by using the “Paired devices” in the Bluetooth menu of the desired mobile phone.
Note: Reconnection to a paired phone can also be done by pressing the Accept Button. But when you press the Accept Button, the SuperTooth Voice will attempt to connect to the last used phone only. It is recommended to connect to another paired phone using the phone menu.

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15. How many Bluetooth phones can be connected simultaneously with my SuperTooth ONE?

Two phones can be connected simultaneously with your SuperTooth ONE.

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16. When using my SuperTooth ONE, the sound becomes less clear or low-quality. Why is this?

  • The SuperTooth ONE is running out of battery. When battery is low, the Battery indicator light will become red.
  • The connected phone is running out of battery.
  • The phone network is bad.
  • The SuperTooth ONE is too far from this connected phone (the operating range of Bluetooth connection is 10 meters).

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17. Does my Supertooth Voice support “voice dialling” function?

Yes, if your phone supports this function. First, this function must be activated on your phone and record at least one contact (see your phone’s manual if needed).
 1. Press the green button for one second.
 2. When you hear the beep in the kit, say the name of the person you want to call.
      3. Say the name exactly the way it has been recorded on your phone.
 4. The kit repeats the name; the phone will then dial the phone number automatically.
Note: Voice dialling works only if one phone is connected with the SuperTooth ONE.If two phones are connected with the SuperTooth ONE, voice dialling will be active on the primary phone only.

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18. Is the SuperTooth ONE compatible with “automatic answer” function?

Yes, if your mobile phone supports this function. This function must be activated on the mobile phone (refer in your phone’s manual).

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19. « Voice dialing » function is not 100% efficient, why?

Depending on background noise when voice dialing is used, the phone may not recognize the name announced. If the phone supports this feature, record the names again via the microphone of the SuperTooth ONE, after this, Voice dialing should be more efficient.

Some phones support the voice dialing function but don’t allow recordings in your own voice. Contacts are automatically associated with a digital voice. With these phones, voice dialing is not always effective, even if used directly on the phone.

 

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20. How do I know when the SuperTooth ONE is running out of battery and needs to be re-charged?

When the battery is low, the battery indicator light will glow red.

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21. While charging my SuperTooth ONE, how do I know when the battery is fully charged?

The battery indicator light on the SuperTooth ONE will turn steady orange while charging.  When charging is complete, it will turn steady green.

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22. While having a phone call via my SuperTooth ONE, can I transfer audio to my mobile phone without having to hang up?

 (Audio transfers work only with phones compatible with Bluetooth “hands-free” profile).
Yes. To do so, press MFB (green button) for 3 seconds. Audio will be transferred on your phone instantly.
Important note: When switching off the SuperTooth ONE, audio is also transferred automatically to your mobile phone. However, it takes longer time (up to 8 seconds). For a faster transfer, press the MFB (green button) for 3 seconds.

With some mobile phones audio transfer must be enabled.

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23. While having a phone call via the mobile phone paired with the SuperTooth ONE, can the audio be transferred to the SuperTooth ONE without having to hang up?

 - Yes. If your SuperTooth ONE is already switched on, click the MFB (green button) on your kit. This will work if this phone is the only one connected with the SuperTooth ONE.
- Yes, via your phone’s menu if another phone is connected with the same SuperTooth ONE.

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24. Can I pick up an incoming call via voice answer function?

- Yes. « Voice answer » must be enabled on your SuperTooth ONE (see FAQ). After the beep, say clearly a word during the « blank ». « OK » is a universal word working in any language or with any accent.

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25. How do I enable « Voice answer » function?

Your phone must be paired with your SuperTooth ONE in standby mode (no ongoing call and close any multimedia player).

Press and hold Volume Up Button for 5 seconds, a beep will be heard.

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26. How do I disable « Voice answer » function?

Your phone must be paired with your SuperTooth ONE in standby mode (no ongoing call and close any multimedia player).

Press and hold Volume Down Button for 5 seconds, a beep will be heard.

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27. I say the key word but I can’t pickj up the call via the SuperTooth ONE. Why is this?

- « Voice answer » function is not enabled (see FAQ).
- You don’t say the key word at the right time. After the beep, say clearly the word during the « blank ». « OK » is a universal word working in any language or with any accent.
- Background noise is too high in the vehicle.

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28. Two phones are paired with the same SuperTooth ONE. I enable / disable « Voice answer » function. Will this change be taken in account on both phones?

Yes, this change will be active on both phones paired.

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29. Can I listen to the music from the music player of my phone connected with my SuperTooth ONE?

Yes. The connected phone must support Bluetooth A2DP profile (see FAQ)

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30. One phone only is connected with the SuperTooth ONE. While listening to the music via my SuperTooth ONE, I have an incoming call on this phone. What should I do?

While music is playing on the SuperTooth ONE, you can still receive and answer calls on your phone. When a call gets through, music will be muted on the SuperTooth ONE.
You have to pick up the call via your SuperTooth ONE. The music resumes when call is ended or rejected.
However, with some phones, it may be required to press the green button for 1 second or transfer audio to the SuperTooth ONE manually using the options on your phone to resume music on the SuperTooth ONE.
Note: Depending on your mobile phone, the stopped song will resume or start from the beginning.

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31. Two phones (1 and 2) are connected with the same SuperTooth ONE. While listening to the music of phone 1 via my SuperTooth ONE, I have an incoming call on phone 2. What should I do

Music stops automatically as soon as the phone rings. You can pick up the call via your SuperTooth ONE.The music resumes when the call is ended. However, with some phones, it may be required to press the green button twice or to transfer audio to the SuperTooth ONE manually using the options on your phone to resume music on the SuperTooth ONE.

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32. Two phones (1 and 2) are connected with the same SuperTooth ONE. While listening to the music of phone 1 via my SuperTooth ONE, I make a call on phone 2. What should I do?

Music stops automatically as soon as you make the call. The conversation is heard via your SuperTooth ONE.The music resumes when the call is ended. However, with some phones, it may be required to press the green button twice or to transfer audio to the SuperTooth ONE manually using the options on your phone to resume music on the SuperTooth ONE.

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33. I stream music from my phone but there is no output on my SuperTooth Disco. Why?

Does your mobile phone support A2DP profile?
Is your mobile phone paired properly with the SuperTooth ONE?
Go to your phone’s music player and play a track. Select ST ONE in the list you can reach from your phone’s “listen via” or “play via” menu.

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34. While listening to the music from my phone via my SuperTooth ONE, I can’t control volume from the connected phone. Why is this?

Your phone doesn’t allow this function. Volume can be controlled from the SuperTooth ONE anyway.

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35. While listening to the music from my phone via my SuperTooth ONE, can I control « Play / pause » function from my SuperTooth ONE?

Yes. Click the green button twice.

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36. While listening to the music from my phone via my SuperTooth ONE, can I control « Previous track » / « Next track » functions from my SuperTooth ONE?

No. Please control « Previous track » / « Next track » from the connected phone.

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37. While listening to the music from my phone via my SuperTooth ONE, I accept an incoming call on my phone connected with my SuperTooth ONE. After hanging up, music doesn’t resume automatically. Why is this ?

As soon as the call is ended, depending on your mobile phone model, music will resume automatically via the SuperTooth ONE. If it doesn’t, click the MFB (green button) twice, or use your phone menu to resume music via the SuperTooth ONE.

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38. While listening to the music from my phone via my SuperTooth ONE, I accept an incoming call on my phone connected with my SuperTooth ONE. After hanging up, the track I was listening to re-starts from the beginning instead of resuming when it was interrupted. Why is this?

Depending on the phone model, the interrupted track will re-start from the beginning or resume when it was interrupted.

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39. Two phones (1 and 2) are connected with the same SuperTooth ONE. Both are in standby mode. I make a call from phone 1 or 2. Will communication be switched automatically to my SuperTooth ONE?

Yes. The SuperTooth ONEcan be connected with two phones simultaneously.

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40. Two phones (1 and 2) are connected with the same SuperTooth ONE. Both are in standby mode. I receive a call on phone 1 or 2. Will communication be switched automatically to my SuperTooth ONE?

Yes. The SuperTooth ONEcan be connected with two phones simultaneously.

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41. Two phones (1 and 2) are connected with the same SuperTooth ONE. I am calling with phone 1 via my SuperTooth ONE. We make a call with phone 2. What should I do?

Before making the call, disconnect phone 2 from your SuperTooth ONE. The communication will be heard via your phone. After hanging up, reconnect your phone with the SuperTooth ONE.

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42. Two phones (1 and 2) are connected with the same SuperTooth ONE. I am calling with phone 1 via my SuperTooth ONE. I receive a call on phone 2. What should I do?

You will hear a special ringing in the speaker of your SuperTooth ONE.As soon as you press the green button on your SuperTooth ONE to pick up the new call, first communication will be hanged up automatically. You can have the 2nd phone conversation via your SuperTooth ONE.

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43. Two phones (1 and 2) are connected with the same SuperTooth ONE. I am calling with phone 1 via my SuperTooth ONE. I receive a call on phone 2. I can’t use voice answer mode to pick up the second call. Why is this?

« Voice answer » mode is not active if you are already having a phone conversation via the SuperTooth ONE.You have to pick up the call clicking the MFB (green button) of your SuperTooth ONE.

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44. Two phones (1 and 2) are connected with the same SuperTooth ONE. Both are in standby mode. I click the MFB (green button) to enable voice dialling via the SuperTooth ONE. What should I do?

Voice dialling will be active on the phone used more recently with the SuperTooth ONE (primary phone).

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45. Two phones (1 and 2) are connected with the same SuperTooth ONE. Both are in standby mode. I press the MFB (green button) for 3 seconds to redial the last number dialled via the SuperTooth ONE. What should I do?

Last dialled number redialling will be active for the phone used more recently with the SuperTooth ONE (primary phone).

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46. The SuperTooth ONE was left switched on, but it doesn’t reconnect automatically with my paired phone when within Bluetooth operating range. What should I do?

- Enable automatic connection with the SuperTooth ONE, this is located in the Bluetooth menu of your mobile phone (refer to your phone’s user guide).
- Have you disconnected the SuperTooth ONE via the phone menu? If so, please restore Bluetooth connection from in your phone menu.

- The SuperTooth ONEis connected with two phones and the other phone remained connected with the kit. Press the green button of the SuperTooth ONE for 5 seconds to reconnect it with your phone.

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47. Two phones (1 are 2) connected with the same SuperTooth ONE. We go out of the Bluetooth operating range with one of these phones. The SuperTooth ONE was left switched on, but when I come back in the Bluetooth operating range, it doesn’t reconnect automatically with the SuperTooth ONE. What should I do?

Press the green button of the SuperTooth ONE for 5 seconds to reconnect it with your phone. .

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48. When my phone reconnects automatically with my SuperTooth ONE, the music player starts playing music via my SuperTooth ONE. Why is this?

Depending on the phone model, the music player will start automatically when it reconnects with your SuperTooth ONE.You can stop the music player anytime via the menu of your phone or clicking the MFB (green button) twice.

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49. Two phones are connected with the same SuperTooth ONE. How do I handle simultaneous calls?

You can’t have phone calls and / or hear music from two phones simultaneously via the SuperTooth ONE. If you receive a call while you are already having a phone conversation via the SuperTooth ONE, you will hear a special ringing.

1. If you reject the incoming call, you can keep the ongoing phone conversation.
2. If you accept the incoming call, the ongoing phone conversation will be ended.

Note: Voice answer is not active while you are having a phone conversation. It allows to say goodbye before accepting the 2nd call.

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